RETURN POLICY

RETURN POLICY

Custom Orders & Final Sale 
All of our products are handmade and manufactured specifically for you based on your unique specifications. Due to the bespoke nature of our work, generally, sales are considered final. However, we stand behind our quality.

Refunds & Returns Conditions
While we generally do not accept returns for custom items due to "change of mind", exceptions for returns or refunds are made only in the following cases:

  1. The product arrived damaged (see "Damages" section below).
  2. There was a verified error on our part regarding the product specifications.

If a return is authorized by MEG Custom Marble by Ziynet A. LLC:

  • Return Window: You must contact us within 30 days of receiving your order.
  • Condition: The product must be returned in its original packaging and in the same condition as received.
  • Shipping Costs: The customer is responsible for return shipping costs unless the return is due to our error or transit damage.
  • Restocking Fee: An administrative or handling fee may be deducted from the refund amount.

DAMAGES & TRANSIT ISSUES

Please inspect your order immediately upon delivery.

  • Visible Damage: If the packaging shows visible signs of mishandling, please refuse the delivery from the driver. This allows us to file a claim with the carrier immediately.
  • Concealed Damage: If you discover damage after unpacking, you must notify us by email at ziynet@megmarbles.com within 24 hours of delivery.
  • Required Proof: You must provide a clear description of the damage, photos of the damaged item, and photos of the packaging/shipping label.

Failure to report damages within 24 hours or discarding the original packaging may void the transit insurance, and we may be unable to offer a refund or replacement.

CONTACT US

For any questions regarding our return policy, please contact us at:

MEG Custom Marble by Ziynet A. LLC

Where craftsmanship meets innovation in the heart of Turkey.

Where craftsmanship meets innovation in the heart of Turkey.

Master Craftsmanship & Engineering:
We view every slab of marble as a unique canvas. By fusing traditional artisanal techniques with advanced engineering principles, we ensure that every piece is not only an aesthetic triumph but a structurally flawless work of art.

Visionary Innovation:
We relentlessly explore the potential of natural stone, moving from bold architectural concepts to intricate, refined details. Our mission is to empower architects and designers with innovative solutions that redefine the boundaries of luxury spaces.

Global Collaboration:
We consider every project a partnership. Working closely with clients worldwide—from our studio in Wyoming to our production facility in Turkey—we transform creative visions into timeless realities through a transparent and collaborative process.

We build more than just products

We build more than just products

We build more than just products; we build relationships. We see ourselves as an extension of your design team, dedicated to realizing your specific vision with unwavering attention to detail and global logistical support.